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Terms & Conditions

1    General provisions

1.1    The website www.qaing.com represents a service by the company qaing Trading. Constant availability and seamless functionality of this service cannot be guaranteed.

1.2    The business transactions between qaing Trading (hereinafter referred to as qaing) and the customer (you) shall be governed by the general terms and conditions of business (qaing) set out here as well as any individual agreements that may have been made.

1.3    The qaing only apply between you and qaing. These shall supersede all other terms and conditions unless qaing has agreed otherwise in writing in advance.

1.4    If working days are stipulated as deadlines, this is understood to include all weekdays with the exception of Saturdays, Sundays and statutory holidays in the canton of Zug.

1.5    On its pages, qaing links to third-party pages on the Internet. The following applies to all these links: qaing has no influence over the design and content of the linked pages. Qaing therefore expressly distances itself from all content of all linked third-party pages. This declaration shall apply to all displayed links and all content of linked pages.

1.6    By accessing the website www.qaing.com, you agree to these qaing without reservation.

2    Prices and taxes

2.1    All specified prices are in USD and include the relevant level of statutory VAT.

2.2    The minimum order sum is USD 15.

2.3    You will be notified separately of shipping costs prior to dispatch of your order. These may vary depending on the required delivery speed.

2.4    qaing reserves the right to amend prices at any time, whereby you will be charged for the products on the basis of the prices offered at the point of order.

3    Payment

3.1    qaing accepts the following methods of payment:

  1. Visa

  2. Mastercard

  3. American Express

  4. Paypal

3.2    Payment will only be performed if you authorise the relevant credit card company or paypal to do so. If payment is rejected, qaing reserves the right to cancel the order and halt dispatch of the products. In this case, you will be contacted by qaing as soon as possible.

3.3    If you pay by credit card, your card will be charged the amount of the ordered products plus shipping costs five working days after order confirmation.

4    Delivery

4.1    qaing only ships within Belgium, Luxembourg and the Netherlands via this online shop. Please use the country-specific websites for shipping to China, Germany, Austria, France or the United Kingdom. Delivery within Belgium, Luxembourg and the Netherlands is performed by UPS.

4.2    qaing offers you two different delivery methods. Prices and delivery times depend on the selected method.

Standard shipping by UPS

4.2.1    Standard delivery costs are 7 USD or 0 USD (if the order>100EUR)

4.2.2    The average delivery time is three to four working days depending on destination. You can use the tracking number to track the current location of your order.

4.2.3    Although we try to ship your order to you as quickly as possible, it may take two to four working days until we can hand the package over to UPS. It will therefore take between four and eight working days from the point of your order until you receive your order.

4.3    qaing does its utmost to meet the stated delivery times. However, qaing is not responsible for any delivery delay, irrespective of the causes.

4.4    qaing retains title to the delivered goods until full payment has been received. 

5    Guarantee and liability

5.1    All products are covered by a manufacturer’s guarantee against manufacturing defects. Please inspect the products for defects immediately on receipt. If you notice something during this inspection, please contact our customer service team immediately.

5.2    If a guarantee claim arises, you are only entitled to have us exchange the defective product for an equivalent, defect-free product during the guarantee period. Any additional or more extensive guarantee claims shall be excluded.

5.3    qaing excludes any liability on any legal grounds in connection with these qaing and the contractual relationships based on them to the extent permissible by law.

6    Data protection

In terms of data protection, the specific privacy policy by qaing shall apply, which form an integral part of the contract between you and qaing.

7    Intellectual property

All texts, comments, articles, illustrations and images on www.qaing.com are copyrighted, and qaing holds all rights thereto. Any use or reproduction of all or parts of the information published on the website is not permitted without the written authorisation of qaing and may be subject to legal proceedings.

8    Closing provisions

8.1    The website and the products have been produced in accordance with Swiss legal provisions. Qaing accepts no liability for non-compliance with legal provisions if the website or products are used in a different country.

8.2    The information on the website serves merely to illustrate the products on offer and is not contractually binding. Qaing shall not be liable for errors or deviations.

8.3    Where these qaing have been applied to the contractual relationship with you, qaing is entitled to unilaterally amend these qaing to the extent that this is necessary to remedy any disruption of the equivalence mandate (violation of the rule that the value of duties on both sides must remain roughly the same) or to adapt to altered legal or technical framework conditions. Qaing shall notify you of any amendment of the content of the amended provisions. If you do not make a written objection within six weeks of receipt of the notice of amendment, qaing shall assume that you agree to the amendments.

8.4    Should any individual provisions of the contract including these qaing be or become invalid in full or in part, or should the contract contain an unforeseen omission, this shall have no bearing on the validity of the remaining provisions or parts of such provisions. The applicable statutory stipulations shall take the place of the invalid or absent provision.

8.5    www.qaing.com is an online shop tested by the provider Trusted Shops and has undertaken to comply with various conditions as the basis for holding certificates issued by the following providers.

8.6    The place of jurisdiction for any disputes arising in connection with these qaing and the contractual relationships based thereon, irrespective of the legal grounds, is the place of the registered office of qaing (China). Qaing is alternatively entitled to make a claim against you at your place of residence.